HOW CAN I PURCHASE PRODUCTS ON ELMAWEEKEND.COM?
You can buy products using elmaweekend.com site by following these 3, quick steps:
1. Navigate on the product page, choose the product you find the most suitable, and click the button ADD TO BAG.
2. Check out your online cart by clicking on the “Bag” option in the top right corner. By doing this step, you’ll be able to see a list of products you ordered.
3. Click the PROCEED TO CHECKOUT button to get to the page that requires you to provide personal data before making the payment.
From that point on, all you have to do is provide your personal information, connect to your PayPal account, and you’re done. It’s that simple!
If you are having trouble purchasing a product, feel free to send us an email to [email protected], explaining the issue. We will get to the bottom of the problem ASAP and help you make your purchase.
WHAT IF I CHANGE MY MIND AND WISH TO CANCEL MY ORDER?
Well, if you added a product to the bag, you can just remove it from the list, by clicking on the “Bag” option in the top right corner, and removing the product by clicking on the option “Remove”.
If you have already purchased the product, and wish to cancel the order, send us an email to [email protected] in no more than 60 minutes since the confirmation email has been delivered to your inbox. In the body of the email, explain that you want to cancel the order, and mention the order number. We will do anything in our power to stop your order from shipping. Keep in mind that we can’t cancel the order if it has already been shipped.
WHERE DO YOU SHIP TO?
Anywhere in the world!
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
All orders are processed and shipped up no later than Seven working days since the moment the order was placed (and the payment has been received). For example, if you place an order on Friday or during the weekend, we will send you the products by Next Friday. We don’t ship on national holidays or any other day that Post Export marked as a holiday or non-working day.
The order should be at your door up to 30-40 days after it has been sent. Keep in mind that shipping rates vary based on the shipping location, as well as based on the number and the type of products you purchased (weight and size). Also, bear in mind that import duties, taxes, customs charges, and brokerage fees are not included in the product price or shipping, and handling cost of these charges are your responsibility. Elma Weekend cannot be held responsible for any outstanding charges.
When the package is delivered to your door, be sure to keep the receipt and the paper you get from courier service, just in case you want to return the product or issue a refund.
CAN I RETURN THE PRODUCT?
Sure! We will accept the return gladly if the product doesn’t fit you, if it has not been manufactured properly, if you don’t like the product and wish to return it.
You can return it 14 working days after the package has been delivered to your door. Before returning it, be sure to send us an email to [email protected] three days upon the delivery date, mentioning that you would like to return your order. Once we accept your request, you’ll receive a confirmation email that the return/refund is accepted. Since the moment you receive such an email, you have 14 working days to return the package.
If you decide to return the product, you must do it using the original packaging, which is placed in a new one, with no damages or signs that the product has been used. If the product is returned in any different state, we will not be able to issue a refund. Also, when returning the order, you are handling the shipping costs. However, if you decide to return a product because of a mistake we made (we sent you the wrong product, it’s not the right size or similar), we are responsible for the shipping costs.
Keep in mind that we are not obligated to replace the items that have been damaged from use, that are torn, stretched or stained, or the ones that do not contain a hang tag. All products must be returned in the condition they were shipped, with the package case intact.
If the product you ordered is out of stock, we will offer you a coupon code, or any other product that is within the same price range as the item that is the subject of the return.
HOW DO I PAY FOR THE PRODUCTS?
There’s only one payment method available 一 via PayPal.
HOW CAN I GET A COUPON CODE?
Most commonly, users get a coupon once they subscribe to our newsletter 一 they get 10% off their first purchases. However, we suggest you follow Elma Weekend on Facebook, Instagram, and Twitter 一 we like to surprise our followers with coupon codes from time to time, as well. Also, we share all the latest news about collections, restocks, and sales on all our social media handles.
HOW CAN I USE A COUPON CODE?
Well, once you decide to buy a product (or products), add it/them to the bag, all you need to do is click on the “Bag” option, in the top right corner, and the list of the products you wish to buy will appear there. Below this list, you’ll see a field DISCOUNT CODE. All you need to do is enter the code and click the APPLY button. After that, click the PROCEED TO CHECKOUT button and continue purchasing the discounted products.
CAN I USE A COUPON CODE TO BUY PRODUCTS THAT ARE ON SALE?
Yes and no. Most commonly, the coupon code only works for products that are not on sale. But, from time to time, we do offer a coupon that will get you a discount for all items, even the ones that are already on sale.
HOW CAN I KNOW FOR SURE WHEN THE NEW COLLECTION IS GOING TO BE LAUNCHED OR WHETHER THERE IS GOING TO BE A RESTOCK?
Information about new collections, sales and restocks are most commonly published on our Facebook, Instagram, and Twitter profiles and pages. Also, you can get all the information delivered right to your inbox by subscribing to our newsletter (and get 10% off your next purchase).
CAN I PURCHASE PRODUCTS BY SENDING A MESSAGE ON FACEBOOK, INSTAGRAM, OR TWITTER?
Nope. You can only purchase the products using the elmaweekend.com website. However, you can drop us any questions on social media 一 we are more than happy to help!
I PURCHASED THE PRODUCT(S), BUT I HAVEN’T GOTTEN A CONFIRMATION EMAIL YET. WHAT’S GOING ON?
Nothing to worry about. In some, extremely rare, cases, you may not get a confirmation email. The reason is usually a technical issue (e.g., there are a lot of orders, so the server that sends the emails sends them with a bit of delay). Just to be sure, you can send us an email to [email protected], and we’ll let you know whether your order has been received or not.
Before you send us an email, check the Spam folder; perhaps the email winded up in there.